Frequently asked questions
Everything you need to know about our medical billing solution
We maintain full compliance with HIPAA and other security regulations, ensuring that all patient data is handled and stored securely. Our platform employs state-of-the-art encryption and robust access controls to protect sensitive information. Additionally, we conduct regular security audits and updates to safeguard against potential threats.
In contrast to traditional telehealth platforms that center around one-time urgent care visits, our service offers physician-led, message-based support, allowing for continuous, asynchronous communication to address any clinical questions.
We take security and compliance seriously. DockTak is fully HIPAA compliant with end-to-end encryption, secure user authentication, comprehensive audit logs, and regular security assessments. We sign Business Associate Agreements (BAAs) with all our clients.
We offer full customer support via phone, email, and chat. All clients receive access to our comprehensive knowledge base, video tutorials, and regular webinars.
